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Contact us
 
Contact us
Please note that e-mails sent via the internet to the address directbrokerage@nbc.ca are not secure or encrypted. Therefore, we ask that you not include confidential information, such as your account number, username or password in these e-mail messages. Further more, for security purposes, please note that National Bank Direct Brokerage will not disclose any information regarding an account or a trade by e-mail.

Email
Use our form or write to us at directbrokerage@nbc.ca
For security reasons, please do not include confidential information in your emails. For any urgent inquiry or for a trade related request, please contact us by phone.

Telephone
Investor Services
General information
(514) 866-6755
1 800 363-3511
Monday to Friday, 8:00 a.m. - 8:00 p.m.

Fax
1 800 289-1327

Our address
1100 University Street 7th floor
Montréal, Québec H3B 2G7

Interactive Voice Broker
1 800 363-3511 option 8

The Interactive Voice Broker, our automated telephone system using voice recognition is available 24/7. Obtain quotes, place orders, check account information and much more!
  Unbeatable service
We are very proud of our commitment to quality service that exceeds industry standards.

This page contains replies to frequently asked questions as well as other useful information.


How can we help you?



FAQs

Opening and transferring accounts
Is there a minimum deposit to open an account at NBDB?
What types of accounts are available?
How do I transfer my account with another financial institution to NBDB?
All questions in this category

Deposits and transfers
How can I make deposits to my account?
How long does it take to transfer funds into my account?
What types of transfers can I make via the transactional site?
All questions in this category

Security and confidentiality
Do the National Bank and National Bank Direct Brokerage follow a specific code of procedure for the protection of personal information?
Is there a special department at the National Bank that looks after online security?
When I do my online transactions via National Bank Direct Brokerage's transactional website, how do you ensure the confidentiality of my transactions?
All questions in this category
 
See also:
The list of all our forms.

Our complete schedule of commissions and fees.

Our transactional site demo.

Find the answers to your questions.

 

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